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Journey

PowerUp • November 14-16 • Dallas, TX

PowerUp 2017

Plan Your Journey

Start powering up your learning by planning a custom schedule!  We have created several sample journeys based on common roles and responsibilities, but also encourage you to choose classes that best support your work and meet your individual needs.

Check out the Schedule pages for class times and locations.

Foundational Tech  Wednesday Sessions   –  Thursday Sessions

This journey is best suited for participants interested in acquiring fundamental troubleshooting and installation skills for Alarm.com’s core products.

Sessions:
Video 301 + -

Complete practical labs, scenarios, and activities, and acquire tips for troubleshooting through the Dealer Website and MobileTech to continue your skill development. Spend time learning about Alarm.com’s video solution and practice configuring features on the customer interfaces.

Doorbell Camera 301 + -

Continue building your technical expertise through firsthand practice installing the Alarm.com Wi-Fi Doorbell Camera. Begin with an overview of the Doorbell Camera’s key features and pre-installation best practices, then dive into hands-on labs, activities, and real-world scenarios. Walk away feeling confident and well-equipped to install and troubleshoot the Doorbell Camera in the field.

Access Control 201 + -

Alarm.com is growing its Smarter Business Security solution with Mercury Security, the industry leader in access control solutions. Learn how Alarm.com Smarter Business Access allows customers to manage users, configure schedules, and monitor their business through a series of key cards and readers.

System Enhancement Module (SEM) Installation 301 + -

Simplify the upgrade process with the Alarm.com System Enhancement Module (SEM). Learn how one simple piece of equipment provides customers with access to Alarm.com’s leading Interactive Security platform and saves you time and money! Currently available on the Honeywell P series and DSC Powerseries panels, the SEM is a cost-effective way to expand your customer base and grow your business.

Image Sensor 301 + -

A motion sensor the captures images, the Alarm.com Image Sensor provides customers with the same benefits of a regular motion sensor, but with additional security and peace of mind. Discover the full spectrum of the Image Sensor’s features in both residential and commercial settings, and delve in to installation and troubleshooting tips through hands-on labs and real word scenarios.

Installer Tools 301 + -

Provide an extra level of service with Alarm.com’s unparalleled Installer Tools. See how the Remote Toolkit and MobileTech help you easily and efficiently install and troubleshoot a customer’s system, as well as quick access support resources.

Automation & Energy 301 + -

Continue developing your Z-Wave expertise through hands-on practice with Z-Wave devices. Through a series of labs, demos, and activities, you’ll install devices and practice key troubleshooting techniques through the Dealer Website and MobileTech. You’ll also gain product knowledge on the full suite of Z-Wave devices, and tips for successfully configuring automation features on the customer user interfaces.

Advanced Tech  Wednesday Sessions   –  Thursday Sessions

This journey is best suited for participants with foundational technical knowledge of Alarm.com products and are interested in developing more complex troubleshooting and installation skills.

Sessions:
Advanced Automation 401 + -

Master the “science” of Z-Wave by becoming an expert in Alarm.com’s unique troubleshooting tools. Learn to resolve common irregularities seen in the field through comprehensive, hands-on troubleshooting scenarios, experiences, and activities.

Advanced Thermostat and HVAC 401 + -

Discover and determine compatible HVAC units with Alarm.com’s supported Z-Wave thermostats. You will learn how to install, configure, and troubleshoot compatible thermostats through hands-on practice of thermostat replacement, compatibility labs, and customer-based scenarios.

Advanced Video Troubleshooting 401 + -

Develop key skills for troubleshooting common Internet and networking related matters, and learn how to diagnose and resolve potential video related conditions through in-depth labs, hands-on practice, and troubleshooting scenarios.

C.O.R.E Command Center + -

Please join the C.O.R.E. support team to listen to support calls and hear firsthand how Support Operations Associates provide support to our partners.

Sales & Marketing  Wednesday Sessions   –  Thursday Sessions

This journey leverages Alarm.com’s Growth & Productivity services to help partners acquire more customers and close more sales. It’s best suited for participants interested in Alarm.com’s state-of-the-art marketing tools and selling skills strategies.

Sessions (Wednesday):
Marketing Your Business Workshop + -

Alarm.com offers resources that will help you attract more high-value prospects to your business. Get insights on what customers are looking for today and leverage Alarm.com’s easy-to-use tools to increase your marketing effectiveness while lowering your costs.

Increasing Customer Value Workshop + -

Earn more RMR from your existing customers by upselling them into additional products and services, generating referrals, and increasing engagement. With the latest additions to our free Customer Connections program, Alarm.com makes it even easier for you to get the most from every customer.

Creating Optimal Accounts Workshop + -

Increase the longevity of accounts by setting up customers for success. After analyzing billions of data points, Alarm.com identified six best practices that lead to more engaged customers and lower attrition rates. Come learn how Alarm.com makes it easy to implement these best practices across your customer base.

Product Features and Benefits + -

Speaking knowledgeably and passionately about Alarm.com products is the heart of every sales pitch. This course focuses on the features and benefits of each product, providing sales people with all the tools they need to close sales and acquire new customers.

Anatomy of the Sales Process (Home Security) + -

Solution based selling requires a new set of skills that lead to more engaging, effective presentations and increased sales. Join an industry facilitator with 30+ years of experience selling security, automation and video, and walk away with a fully prepped arsenal of selling skills to deploy in the field.

Anatomy of the Sales Process (Business Security) + -

Continue building your knowledge with an exploration of selling skills for the small and medium business markets. Learn to differentiate your needs analyses and presentations from your residential sales strategies, create tailored solutions that meet business owners’ unique needs. Join an industry facilitator with 30+ years of experience and walk away with a fully prepped arsenal of selling skills to deploy in the field.

Smarter Business Security Opportunity + -

Using the equipment and services you already know, learn how you can take advantage of the small and medium sized business space to grow your RMR. Study the ins and outs of the commercial security landscape and learn how to identify business owners’ needs and their “shopping process,” identify common pain points, and tailor solutions to various business types.

Sessions (Thursday):
Marketing Your Business Workshop + -

Alarm.com offers resources that will help you attract more high-value prospects to your business. Get insights on what customers are looking for today and leverage Alarm.com’s easy-to-use tools to increase your marketing effectiveness while lowering your costs.

Increasing Customer Value Workshop + -

Earn more RMR from your existing customers by upselling them into additional products and services, generating referrals, and increasing engagement. With the latest additions to our free Customer Connections program, Alarm.com makes it even easier for you to get the most from every customer.

Builder Channel + -

Work with local builders and take advantage of our the three-pronged solution and provide customizable services and packages for both model homes and new construction. This session provides an overview of the Builder Program, with tips for adapting its features to your specific business.

Wellness + -

By 2030, over 72 million Americans will be 65+ and require increasing care as they get older. Using Alarm.com’s smart technology, learn how the Wellness solution use sensors to monitor and analyze patterns of behavior, allowing individuals or caregivers to make informed decisions about older adults’ health.

Anatomy of the Sales Process (Home Security) + -

Solution based selling requires a new set of skills that lead to more engaging, effective presentations and increased sales. Join an industry facilitator with 30+ years of experience selling security, automation and video, and walk away with a fully prepped arsenal of selling skills to deploy in the field.

Anatomy of the Sales Process (Business Security) + -

Continue building your knowledge with an exploration of selling skills for the small and medium business markets. Learn to differentiate your needs analyses and presentations from your residential sales strategies, create tailored solutions that meet business owners’ unique needs. Join an industry facilitator with 30+ years of experience and walk away with a fully prepped arsenal of selling skills to deploy in the field.

Smarter Business Security Opportunity + -

Using the equipment and services you already know, learn how you can take advantage of the small and medium sized business space to grow your RMR. Study the ins and outs of the commercial security landscape and learn how to identify business owners’ needs and their “shopping process,” identify common pain points, and tailor solutions to various business types.

Business Operations  Wednesday Sessions   –  Thursday Sessions

Alarm.com’s Growth & Productivity services also includes an impressive array of business management tools. This journey is best suited to participants interested in running a more streamlined business and upgrading their troubleshooting and customer support.

Sessions (Wednesday):
Business Integrations 101 + -

Running a business is no easy feat, and neither is the complicated web of systems and software required to keep it operating smoothly. Alarm.com offers services that help you simplify and streamline your business operations, and focus on the important stuff — selling and installing smart security solutions!

Data-Driven Decision Making 201 + -

Alarm.com’s Business Health reports provide a comprehensive overview of your account base and important statistics about your business’ operations, such as recognizing gaps in production, identifying training needs, and examining numbers of tech support calls. Learn how to analyze your business’ data and make strategic decisions that help you run your business more effectively.

C.O.R.E Command Center + -

Please join the C.O.R.E. support team to listen to support calls and hear firsthand how Support Operations Associates provide support to our partners.

Customer Care 101 + -

Every employee that interacts with your customers is engaging in customer service, and every interaction should lead to a satisfied customer. At Alarm.com, we strive for “Best in the World” customer service and we’d like to share our successful process with you. Join our C.O.R.E. Technical Support team and learn about what defines “Best in the World” customer service.

Remote Support 301 + -

Take advantage of the Alarm.com Dealer Website to continue providing “Best in the World” customer service for your customers. Learn how to troubleshoot issues and configure your customers’ accounts anytime, anywhere, and without an on-site visit.

Sessions (Thursday):
Smarter Business Security Opportunity + -

Using the equipment and services you already know, learn how you can take advantage of the small and medium sized business space to grow your RMR. Study the ins and outs of the commercial security landscape and learn how to identify business owners’ needs and their “shopping process,” identify common pain points, and tailor solutions to various business types.

Wellness + -

By 2030, over 72 million Americans will be 65+ and require increasing care as they get older. Using Alarm.com’s smart technology, learn how the Wellness solution use sensors to monitor and analyze patterns of behavior, allowing individuals or caregivers to make informed decisions about older adults’ health.

Data-Driven Decision Making 201 + -

Alarm.com’s Business Health reports provide a comprehensive overview of your account base and important statistics about your business’ operations, such as recognizing gaps in production, identifying training needs, and examining numbers of tech support calls. Learn how to analyze your business’ data and make strategic decisions that help you run your business more effectively.

Customer Care 101 + -

Every employee that interacts with your customers is engaging in customer service, and every interaction should lead to a satisfied customer. At Alarm.com, we strive for “Best in the World” customer service and we’d like to share our successful process with you. Join our C.O.R.E. Technical Support team and learn about what defines “Best in the World” customer service.

Remote Support 301 + -

Take advantage of the Alarm.com Dealer Website to continue providing “Best in the World” customer service for your customers. Learn how to troubleshoot issues and configure your customers’ accounts anytime, anywhere, and without an on-site visit.

Customer Care  Wednesday Sessions   –  Thursday Sessions

This journey brings Alarm.com’s “Best in the World” customer service to life and is geared towards participants looking learn how Alarm.com’s C.O.R.E Support team provides high-quality service to its partners, and acquire strategies for applying their learning to their own businesses. We also recommend taking a Foundational or Advanced Technical course to continue building your technical knowledge

Sessions:
Creating Optimal Accounts Workshop + -

Increase the longevity of accounts by setting up customers for success. After analyzing billions of data points, Alarm.com identified six best practices that lead to more engaged customers and lower attrition rates. Come learn how Alarm.com makes it easy to implement these best practices across your customer base.

Product Features and Benefits + -

Speaking knowledgably and passionately about Alarm.com products is the heart of every sales pitch. This course focuses on the features and benefits of each product, providing sales people with all the tools they need to close sales and acquire new customers.

Customer Care 101 + -


Every employee that interacts with your customers is engaging in customer service, and every interaction should lead to a satisfied customer. At Alarm.com, we strive for “Best in the World” customer service and we’d like to share our successful process with you. Join our C.O.R.E. Technical Support team and learn about what defines “Best in the World” customer service.

Remote Support 301 + -

Take advantage of the Alarm.com Dealer Website to continue providing “Best in the World” customer service for your customers. Learn how to troubleshoot issues and configure your customers’ accounts anytime, anywhere, and without an on-site visit.

C.O.R.E Command Center + -

Please join the C.O.R.E. support team to listen to support calls and hear firsthand how Support Operations Associates provide support to our partners.

Partner Sessions  Wednesday Sessions   –  Thursday Sessions

While crafting your journeys, be sure to schedule time for training with our panel partners!

C.O.R.E. Command Center  Wednesday Sessions   –  Thursday Sessions

Please join the C.O.R.E support team to listen to support calls and hear firsthand how Support Operations Associates provide support to our partners.

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